Senior Service Advisor - Rugby & Wolston

Hours of work - Monday to Friday 8.30 - 17.30, alternate Saturdays 8.30 - 12.30, Permanent

Rate of Pay

£11 - £12/hour (£25,454 - £27,768 per annum)

Due to continued growth our branches in Rugby & Wolston are currently looking for a Senior Service Advisor.

As a member of the service team, you’ll not only support the growth and success of your branch ensuring value is added with every customer interaction; but you’ll also be the face of aftersales customer experience, always promoting the highest standards within the retail motor industry.

Role and responsibilities

To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times.
To ensure that all parts and other stock required to carry out scheduled work are ordered in a timely manner
To keep clients fully informed of progress on their vehicle in a timely manner through calls and texts.
To organise bookings of loan cars.
To invoice completed works accurately and on time.
To obtain and process payments according to Douglass Motors policy.
To maintain accurate customer records on our Dealer Management System.
To convert inbound / outbound calls into bookings in line with Douglass Motors policy and process.
To oversee the receiving of clients and their vehicles at drop off.
To conduct vehicle handover in a professional and timely manner.
To take overall responsibility for effective delivery of all front of house tasks and matters where the Service Manager requests or the Service Manager is absent.


Current experience working as a Service Advisor or experience working in a similar role.
Exceptional customer service skills.
Commitment to delivering customer excellence.
Excellent communication skills and warm telephone manner.
Ability to multi-task within a busy environment.
A good standard of verbal and numerical reasoning.
A keen eye for detail. Previous experience in a target driven role.
Computer literate.

If you like a challenge and problem solving, then the role of Service Advisor at Douglass Motors could be the position for you. Come and join us to help us embed Douglass Motors as a premium brand and create positive customer experiences from brilliant basics to the wow factor. If you believe you meet these requirements and want to join us at this exciting time, apply for this great opportunity. We can offer you a friendly team environment, excellent staff discount and the chance to be part of our continued growth. 

To apply, please submit a CV and Covering letter Here.