Coronavirus / COVID-19
27/04/2020 Update
Like all businesses within the UK and indeed, worldwide, we are closely monitoring the impact that COVID-19 is having on our business, our team, clients, suppliers, and partners.
Whilst we enter another week of Lockdown we are continuing to adapt as a business to be able to deliver services for our clients and to be able to support key and essential workers.
Following some operational changes, and with updates from our suppliers we are pleased to announce that our website is open again! We are now taking orders for parts and accessories online. Please note - extended delivery times will be more than likely for all orders until further notice.
Our sites are all continuing to enforce social distancing, and we are still offering contact free services at our Rugby and Wimborne branches, our Wolston Branch remains closed at this time, however customers from our Wolston branch are urged to contact us as we can accommodate them at our Rugby branch (please call 01788 543 094).
Our teams will continue working with our local communities to offer our support to front line workers. We want to help ensure that key workers’ vehicles stay safely on the road and support where we can if they need help getting from place to place.
If you are NHS or Emergency service staff we will prioritise your needs - you can also visit any of our branches to receive a free 'lights, levels and tyre pressure check' to make sure your car is safe to get you to where you need to be.
If you would like to follow our progress, we will use our social media pages to keep you updated on everything our teams are doing to support their communities.
24/03/2020 Update
Like all businesses within the UK and indeed, worldwide, we are closely monitoring the impact that COVID-19 is having on our business, our team, clients, suppliers, and partners.
We are very much aware and respectful of the Government’s message that all UK citizens and businesses must play their part to protect the most vulnerable in our society and to ensure that the NHS has the ability to care for the increased number of patients that will be affected by the virus in the coming days and weeks, and to be able to continue to provide services for those with other health care needs.
Our workshops will remain open until further notice, we are honouring all existing bookings and taking new bookings. We are ensuring that Social Distancing measures are enforced at all of our branches and we are completing contact-free handovers for all vehicles and parts/accessory orders.
For these reasons, and following guidance given last night, Douglass Motors have made the decision that our showrooms will be closed to customers with immediate effect. You can still continue to shop online, and we are still available on the telephones.
We will also continue to support clients who wish to purchase cars. We will be making Video Walkthroughs available for all sales vehicles. This will be live within the next few days. We will also endeavour to allow you to obtain a part exchange valuation, apply for finance and have your car delivered, all without having to leave your home.
We would like to thank our team for their dedication over the last few weeks as we have been navigating our way through this challenge. They have all been amazing and the Douglass Family are immensely proud of what we have achieved.
Over the coming days, the Douglass team will work together to care for our clients and look after each other’s well-being. This is a situation that we have not had to deal with before; we are entering uncharted territory and will be learning and adapting as this progresses.
Our teams will be working with our local communities to offer our support to front line workers. We want to help ensure that key workers’ vehicles stay safely on the road and support where we can if they need help getting from place to place.
If you are NHS or Emergency service staff we will prioritise your needs - you can also visit any of our branches to receive a free 'lights, levels and tyre pressure check' to make sure your car is safe to get you to where you need to be.
If you would like to follow our progress, we will use our social media pages to keep you updated on everything our teams are doing to support their communities.
Douglass Motors will continue to deliver on all of our customer commitments, including product delivery, servicing, repairs, sales, and aftercare. We will continue to prioritise the well-being of our employees, clients, partners and suppliers.
Protecting You and our Team
- No Handshakes, but we will still be offering you a warm welcome.
- We have removed all magazines from our waiting areas, please feel free to bring a book, tablet or kindle if you are waiting.
- We have increased our cleaning schedule to reduce the potential for transmission of the virus.
- We have implemented a strict cleaning regime for our vehicles, including vehicles on our forecourts, in our showrooms and our loan vehicles.
- If your vehicle is being left with us for Service, Repair or MOT then we will carry out cleaning in the same way.
- We have facilities for you to wash your hands, however we would encourage you to carry your own hand sanitiser for peace of mind.
- We have set clear policies to ensure that any member of the team that experiences symptoms follows the current Government Guidelines for self isolation.
If you are NHS or Emergency service staff we will prioritise your needs.
Service, Repairs & MOTs
- We can offer you a contact-free service, please speak to our team if you would like this to be arranged.
- Our team will clean and sanitise vehicle controls at the point of vehicle collection and hand over.
- Video/Photo presentations can be sent to you so that you can see what work is required if you cannot visit in person - please contact our branches directly for availability.
Parts & Accessories
- We can offer you a contact-free service, please speak to our team if you would like this to be arranged.
- Our team will sanitise orders where possible at the point of collection from the courier and client hand over.
- Orders can be placed online, over the phone, by email or social media
Sales
- We can provide you with video presentations of any car - sent to your email or phone.
- We will offer a delivery service for customers purchasing a vehicle from us.
We think that having access to a reliable car will be important in the coming months, and so we want to be able to ensure that our customers can deal with us in a way that meets their needs. Please contact our team if you have any requests or requirements and we will try our very best to accommodate them.
As events unfold we will react in line with Government guidance, however we intend as far as possible to continue operating as normal and to do so in a responsible way.
On behalf of all of us at Douglass Motors, we would like to say thank you to our customers for their continued patronage, and offer you and your loved ones our sincere best wishes.
#KeepingCalmStayingSafe
Greg Douglass
Marcus Douglass
