MOT
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  • In stock, ready to ship

  • Carbon Neutral Delivery
  • Click & Collect Available
  • Free UK Mainland Delivery on Orders Over £50
  • 5% OFF in October with discount code SPOOKY5

UK Mainland and International orders are sent via Courier. Most orders are dispatched within 24 hours, and are sent on a next day service (UK Mainland Only), however sometimes it can take 3-5 working days for you to receive your delivery depending on how busy the Courier network is and any shipping disruptions.

Click and Collect is available at no charge to our branches. Customers will be contacted upon completion of their orders and notified that they are now ready for collection.

Douglass Motors offset our carbon emissions produced by all of our deliveries. We are supporting the Pachama project, more details can be found here.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@douglassmotors.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@douglassmotors.uk.

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What is an MOT?

An MOT test is an annual inspection that is required by law on all vehicles in the UK that are older than 3 years (and some vehicles that are older than 1 year). The test follows strict criteria set by the DVSA to determine whether your car is safely roadworthy. A broad range of vehicle safety checks must be completed by an MOT test centre with DVSA-approved examiners, including lights, tyres, seatbelts and emissions. 

During the MOT test, the nominated tester, a person accredited by the DVSA to assess your vehicle, will conduct a comprehensive inspection to ensure the vehicle is in roadworthy condition. However, it is not the same as having your vehicle serviced and the MOT test does not check the general mechanical condition of the vehicle. Also, the assessment is based on the condition of the vehicle on the day - passing an MOT does not guarantee the condition of the tyres 6 months later, for example.

If the vehicle passes, the nominated tester will provide you with a pass certificate. They will also separately list and inform you of any 'minor' (formerly 'advisory') items that will require attention in the near future so you can keep an eye on them.

If the vehicle fails, you will receive a list of the 'major' or 'dangerous' faults present. If these are easy fixes and can be addressed without your car leaving the garage, you may be entitled to a free re-test.

Please note - This service is not free of charge, for a quote, contact our Service & Aftersales team.

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FAQs

Shipping

We use DHL or TNT to ship your Douglass Motors order to you as quickly and safely as possible.

We aim to get your Douglass Motors order to your door as quickly as possible, typically within 1-3 business days using our standard DHL/TNT service.

Yes, absolutely! If your order has been lost or damaged in transit then please contact us right away. You can do that here.

Yes! As soon as your item has been dispatched by the team here at Douglass Motors you will receive tracking information by sms and email.

Payments

We accept all major Credit and Debit card providers in addition to ApplePay, GPay, ShopPay and Laybuy. Unfortunately, we cannot accept checks or money orders.

Douglass Motors uses 3D Secure Verification and leading payment partner Stripe to handle all secure payment transactions.

At this time the only alternative payment method supported is Laybuy.

Returns

We're sorry to hear you're not 100% satisfied with your Douglass Motors order, to arrange a return simply contact us and we'll guide you through the simple process every step of the way.

We offer a fully furnished returns process, and our shipping partners DHL and TNT will collect your return on our behalf at no cost to you.

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