Most of our orders are shipped to you by DHL. On orders under £50.00 you will be presented with the option to choose from available couriers who you'd like to pay to have ship your order. In all instances you will be sent tracking information or contact details regarding your shipment.
We aim to get your Douglass Motors order to your door as quickly as possible, typically within 1-3 business days using our standard courier services. Some exceptions apply.
Yes! As soon as your item has been dispatched by the team here at Douglass Motors you will receive tracking information by sms and email.
We accept all major Credit and Debit card providers in addition to ApplePay, GPay, ShopPay and Laybuy. Unfortunately, we cannot accept cheques or money orders.
Douglass Motors uses 3D Secure Verification and leading payment partner Stripe to handle all secure payment transactions.
At this time the only alternative payment method supported is Laybuy.
We offer a fully furnished returns process, and our shipping partners DHL and TNT will collect your return on our behalf at no cost to you.