All Sale & Ex-Display items all carry their usual manufacturers guarantee/warranty. Some Ex-Display items may have minor cosmetic defects or shop soiling.

UK Mainland and International orders are sent via Courier. Most orders are dispatched within 24 hours, and are sent on a next day service (UK Mainland Only), however sometimes it can take 3-5 working days for you to receive your delivery depending on how busy the Courier network is and any shipping disruptions.

Click and Collect is available at no charge to our branches. Customers will be contacted upon completion of their orders and notified that they are now ready for collection.

Douglass Motors offset our carbon emissions produced by all of our deliveries. We are supporting the Pachama project, more details can be found here.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@douglassmotors.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@douglassmotors.uk.