UK Mainland and International orders are sent via Courier. Most orders are dispatched within 24 hours, and are sent on a next day service (UK Mainland Only), however sometimes it can take 3-5 working days for you to receive your delivery depending on how busy the Courier network is and any shipping disruptions.
Click and Collect is available at no charge to our branches. Customers will be contacted upon completion of their orders and notified that they are now ready for collection.
Douglass Motors offset our carbon emissions produced by all of our deliveries. We are supporting the Pachama project, more details can be found here.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@douglassmotors.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@douglassmotors.uk.
FAQs
Shipping
Most of our orders are shipped to you by DHL. On orders under £50.00 you will be presented with the option to choose from available couriers who you'd like to pay to have ship your order. In all instances you will be sent tracking information or contact details regarding your shipment.
We aim to get your Douglass Motors order to your door as quickly as possible, typically within 1-3 business days using our standard courier services. Some exceptions apply.
Yes, absolutely! If your order has been lost or damaged in transit then please contact us right away. You can do that here.
Yes! As soon as your item has been dispatched by the team here at Douglass Motors you will receive tracking information by sms and email.
Payments
We accept all major Credit and Debit card providers in addition to ApplePay, GPay, ShopPay and Laybuy. Unfortunately, we cannot accept cheques or money orders.
Douglass Motors uses 3D Secure Verification and leading payment partner Stripe to handle all secure payment transactions.
At this time the only alternative payment method supported is Laybuy.
Returns
We're sorry to hear you're not 100% satisfied with your Douglass Motors order, to arrange a return simply contact us and we'll guide you through the simple process every step of the way.
We offer a fully furnished returns process, and our shipping partners DHL and TNT will collect your return on our behalf at no cost to you.